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Please use this identifier to cite or link to this item: https://repository.uksw.edu/handle/123456789/13790
Title: Analisa Layanan Manajemen Teknologi Informasi Menggunakan Framework ITIL V3: Studi Kasus Rumah Sakit Paru dr. Ario Wirawan Salatiga
Authors: Thonika, Hanbert Evandri
Keywords: kualitas layanan;teknologi informasi;framework ITIL V3
Issue Date: 2017
Publisher: Program Studi Sistem Informasi FTI-UKSW
Abstract: Analisis terhadap layanan teknologi informasi dalam perusahaan atau organisasi perlu dilakukan untuk mengetahui kualitas yang diberikan. Informasi menjadi bagian penting bagi penyedia layanan dalam memperbaiki dan meningkatkan kualitas layanan. Penelitian ini menggunakan Framework Information Technology Infrastructure Library (ITIL) V3 domain service operation untuk menganalisis kualitas layanan manajemen TI yang mencakup kegiatan operasional harian Rumah Sakit Paru dr. Ario Wirawan Salatiga. Metode penelitian menggunakan metode deskriptif kualitatif dengan teknik wawancara dan observasi. Hasil tersebut menjelaskan bahwa pada dasarnya RS Paru dr. Ario Wirawan Salatiga telah melakukan proses Service Operation dalam layanan, namun pendokumentasian dan komunikasi belum sepenuhnya dilakukan secara prosedur standar, serta pencegahan masalah perlu dilakukan sehingga meminimalisir terjadinya masalah.
The analyzing toward an information technologi services within a company or an organization needs to be done to know their quality provided. The information becomes an important part of service provider in improving and increasing their service quality. This research uses Framework Information Technology Infrastructure Library (ITIL) V3 domain Service Operation to analize the quality of IT management service which includes daily operational activities of dr. Ario Wirawan Paru Hospital in Salatiga. The research method is using qualitative descriptive method within an interview and observation technique. The result explain that dr. Ario Wirawan Paru Hospital has conducted by service operation process in their service, but the documentation and the communication process have not been done by standard procedure, and prevention of problem need to be done to minimize the occured problem.
URI: http://repository.uksw.edu/handle/123456789/13790
Appears in Collections:T1 - Information Systems

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