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Please use this identifier to cite or link to this item: https://repository.uksw.edu/handle/123456789/14642
Title: Evaluasi Kinerja Teknologi Informasi Menggunakan Framework COBIT 4.1 di PT. Santosa Agrindo
Authors: Hanathacia, Rai Veronica
Keywords: COBIT 4.1, PT;Santosa Agrindo;metode kualitatif
Issue Date: 2015
Publisher: Program Studi Sistem Informasi FTI-UKSW
Abstract: PT. Santosa Agrindo adalah anak perusahaan dari PT. Japfacomfeed Indonesia yang bergerak di agribisnis peternakan sapi potong, penggemukan sapi potong dan pengolahan daging. Dalam menjalankan proses bisnisnya, PT. Santosa Agrindo didukung oleh penerapan teknologi informasi. Namun dalam penerapannya masih memiliki masalah. Salah satunya adalah bisnis proses sering berubah karena harus mengikuti dinamika proses bisnis perusahaan. Dalam penelitian ini, COBIT 4.1 digunakan sebagai alat untuk mengevaluasi kinerja TI di PT. Santosa Agrindo dan bertujuan untuk meningkatkan layanan TI. Penelitian ini dibantu dengan metode kualitatif dalam proses pengumpulan data. PT. Santosa Agrindo dalam penerapan TI-nya berada dalam level Repeatable but Intuitive dimana PT. Santosa Agrindo sudah mengembangkan proses-proses yang ada tapi tidak ada pelatihan formal, atau komunikasi dari prosedur standard. Kemampuan pelaksanaannya tergantung pada individu yang paham akan TI sehingga penyimpanganpenyimpangan masih rentan terjadi tapi bisa diatasi. Keefektifan tidak cukup dinilai karena tindakan manajemen untuk mengatasi masalah pengendalian tidak diprioritaskan atau tidak konsisten.
PT. Santosa Agrindo is a subsidiary of PT. Japfacomfeed Indonesia that active in agribusiness of beef cattle breeding, fattening beef cattle and meat processing. In carrying out the business processes, PT. Santosa Agrindo is supported by the implementation of information technology. However, the implementation still has problems. The business process is frequently changes because it has to follow the dynamics of the company’s business process. In this research, COBIT 4.1 is used as a tool to evaluate the IT performance in PT. Santosa Agrindo and aims to improve IT services. This research was supported by qualitative methods as a process of collecting data. PT. Santosa Agrindo in their IT implementation is in Repeatable but Intuitive level which PT. Santosa Agrindo have developed the exist processes but no formal training applied, nor communication from the standard procedures. The implementation depends on the ability of individuals who understand the IT so that deviations are still prone to happen but can be solved. The effectiveness is not adequately evaluated because the actions of management to resolve the problem of control is not prioritized or not consistent.
URI: http://repository.uksw.edu/handle/123456789/14642
Appears in Collections:T1 - Information Systems

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