Audit Sistem Informasi dengan ITIL Version 3 Sub Domain Service Desk, Incident Management, dan Problem Managementdi Bidang Keuangan Dishubkombudpar Kota Salatiga

Abstract

An information system that is implemented in an organization is not always able to answer organization's needs and requirements.Even if it has met the organization's requirements, incidents or problems related to the operational of the information system are sometimes unavoidable. Therefore, we need to manage incidents and problems. Information system audit can indicate to evaluate the information system to see whether it is appropriate with the organization's requirement or not, including the incidents and problems management. This research focuses on incident management and problem management audit, as well as the service desk of Sistem Informasi Pelaporan Keuangan Daerah (SIPKD), an information system that is used in Dishubkombudpar Salatiga by using ITIL v3 framework. The incidents or problems occurred in Dishubkombudpar Salatiga are managed by service desk from STI. The service desk is placed in DPPKAD Salatiga that is the central of SIPKD management. The result of this research are recommendations from audit findings, includes service desk have two functions, just once training, etc.