Penerapan Standar ISO/IEC 25010 untuk Evaluasi Kualitas Shopeepay

Abstract

Tujuan riset ini adalah untuk melakukan evaluasi kualitas Shopeepay menggunakan ISO/IEC 25010 dari sisi pengguna, yaitu mahasiswa Universitas Kristen Satya Wacana. Evaluasi kualitas Shopeepay perlu dilakukan karena tingginya tingkat penggunaan shopeepay juga diikuti dengan meningkatnya keluhan penggunanya. Ada delapan karakteristik yang dinilai dalam riset ini, yaitu functional suitability, reliability, performance efficiency, usability, security, compatibility, maintainability dan portability. Ada 140 responden dalam riset ini. Riset ini menggunakan pendekatan deskriptif kuantitatif, dan data dianalisis dengan menghitung total skor setiap karakteristik yang diatur dalam ISO/IEC 25010. Hasil evaluasi kualitas Shopeepay ditemukan bawa functional suitability 79%, performance efficiency 75%, compatibility 74%, usability 78%, reliability 77%, security 83%, maintainability 76%, dan portability 78%. Ini artinya, kualitas Shopeepay dinilai sangat baik dari aspek keamanan dan sisanya baik. Nilai terendah ada pada aspek kompabilitas, sehingga pengembang sistem dan manajemen Shopee perlu meningkatkan kompabilitas dari aplikasi ini karena gagalnya transaksi pembayaran dan top-up saldo disebabkan karena aspek ini.

This research aims to evaluate the quality of Shopeepay using ISO/IEC 25010 from the user side, namely Satya Wacana Christian University students. Evaluation of the quality of Shopeepay needs to be done because the high level of use of Shopeepay is also followed by increasing user complaints. This research assesses eight characteristics: functional suitability, reliability, performance efficiency, usability, security, compatibility, maintainability, and portability. There were 140 respondents in this research. This research uses a quantitative descriptive approach, and data is analyzed by calculating the total score for each characteristic regulated in ISO/IEC 25010. The results of the Shopeepay quality evaluation found that functional suitability is 79%, performance efficiency is 75%, compatibility is 74%, usability is 78%, and reliability is 77 %, security 83%, maintainability 76%, and portability 78%. The quality of Shopeepay is considered very good from a security perspective, and the rest is good. The lowest score is on the compatibility aspect, so system developers and Shopee management need to improve the compatibility of this application because payment transactions and top-up balances fail due to this aspect.