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Aiti : Jurnal Teknologi Informasi
Aiti 2013 Vol. 10, No. 1, Februari
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Feb-2013
Analisis Kualitas Layanan Teknologi Informasi dengan Menggunakan Framework Information Technology Infrastructure LibraryV.3 (ITIL V.3) DomainService Transition : Studi Kasus pada Costumer Service Area Telkom Salatiga
Kurniawati, Ria
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Manuputty, Augie David
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Kurniawati, Ria
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Manuputty, Augie David
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ITIL v3
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service transitions
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