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dc.contributor.authorBudiprasetyo, Benedictus Karno-
dc.descriptionJurnal Ekonomi dan Bisnis. Vol. IX, no. 1, Maret 2003, p.55 – 68en_US
dc.description.abstractZone of tolerance theoretically builds by the desired service and the adequate service, which influenced by several characters of the customer. This research was trying to explore the zone of tolerance in the education industry, how it influenced by several characters of the customer. The research results found that some individual characters, such as years attending, brotherhood, high school origin, parents education and occupation were influenced the level of desired service and adequate service level that build the broadening of the tolerance zone. The research result supporting the theoretical model build in the previous research named SERVQUAL.en_US
dc.publisherFakultas Ekonomi UKSW Salatigaen_US
dc.subjecteducation serviceen_US
dc.subjectzone of toleranceen_US
dc.subjectdesired serviceen_US
dc.subjectadequate serviceen_US
dc.titleAnalisis Zone of Tolerance Kualitas Jasa Layanan Pendidikanen_US
Appears in Collections:Jurnal Ekonomi dan Bisnis 2003, Vol. IX, no. 1, Maret

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