Analisis dan evaluasi pengalaman pengguna SIASAT Universitas Kristen Satya wacana dengan metode User Experience Questionnaire

Abstract

This study evaluates the user experience of the Academic Information System (SIASAT) at Satya Wacana Christian University, which had not been previously assessed despite reports of issues, such as slow system response. Utilizing the User Experience Questionnaire (UEQ), data were collected from 50 respondents to evaluate six key aspects: attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. The results indicated scores of 0.89 for attractiveness (below average), 1.42 for perspicuity (above average), 1.09 for efficiency (above average), 1.13 for dependability (below average), 0.96 for stimulation (below average), and 0.64 for novelty (below average). While there are areas requiring improvement, the study concludes that overall, SIASAT provides a slightly aboveaverage user experience, with a satisfactory level of student contentment. This evaluation offers valuable insights for further system development to enhance effectiveness and user satisfaction

Penelitian ini mengevaluasi pengalaman pengguna Sistem Informasi Akademik SIASAT di Universitas Kristen Satya Wacana, yang sebelumnya belum pernah dievaluasi meskipun terdapat laporan kendala, seperti respon sistem yang lambat. Menggunakan metode User Experience Questionnaire (UEQ), data dikumpulkan dari 50 responden untuk menilai enam aspek: attractiveness, perspicuity, efficiency, dependability, stimulation, dan novelty. Hasilnya menunjukkan bahwa nilai attractiveness 0,89 (below average), perspicuity 1,42 (above average), efficiency 1,09 (above average), dependability 1,13 (below average), stimulation 0,96 (below average), dan novelty 0,64 (below average). Meskipun terdapat beberapa aspek yang memerlukan perbaikan, penelitian ini menyimpulkan bahwa secara keseluruhan, SIASAT memberikan pengalaman pengguna yang sedikit di atas rata-rata, dengan tingkat kepuasan mahasiswa yang cukup baik. Evaluasi ini menawarkan wawasan penting bagi pengembangan lebih lanjut untuk meningkatkan efektivitas dan kepuasan pengguna